Mike Schultz


How to shop for those who do not know? .. How do you sell and those who do not need?
Driving the demand: the concept of essential services in the marketing strategies of


Mike Schultz



Do not complain about the world shortage of advice and analysis on the usefulness or futility of this strategy, or those in the services marketing services marketing. But with the abundance of tips this imply a great deal of variation and inconsistencies and failures of the strategies recommended, what is the truth of the matter? And how to define effective strategies for each particular case?

Need to answer this question to consider many aspects, and in the following lines we will focus on a critical aspect often overlooked by the companies: Are the services provided by the services Mcodh demand or demand-driven services are the leader of the request for demand-driving?

What kind of service? Lead demand or demand driven?
In the case of service Almcodh demand demand-driven service, regardless of what you do for marketing, you have to keep waiting for the emergence of the need for concrete to what you have before you have no chance to sell.

For example: Let's say you are a specialist in legal proceedings the courts. Yes, you are making huge efforts to influence the marketing yourself, but no matter how effective your marketing, the services will not ask unless someone decides to sue others or pay raise allegations against him. Also, no matter how skillful construction engineer in the marketing of the same, it remains very unlikely that rental services to examine the foundations of what did not make you Ibnatk to note, however, cracks are not natural.

So it seems the concept of "services Almcodh demand" clear: Unless there is a need effectively to these services, it is still required and is purchased.

As in the case of "services, leading to the request demand-driving services" can create opportunities and influence people and bring them to buy your services, whether the need for your services or phenomenon is a phenomenon. But can not be Darren at all that the world class service they provide.

As an example, see the consulting firm submitted to the Director the Company's financial target free service to analyze the company's spending on the phone and the Internet and re-negotiation and formation of contracts for these services with telecommunication companies for the benefit of the target company's potential.

But succeeded in providing a respectable amount of money for that company, those consultants take about twenty percent of the value of the savings.

Another example: There are companies that get their living from "Altnkic" in the records of insurance contracts with the companies then claim insurance compensation for matters covered by those contracts were not companies know constantly covered. (For this type of service is a nickname well: he learned the effects of insurance! Insurance archaeology )

The idea of
​​services leading to the request like the idea of ​​services Almcodh demand but a little more complicated.

It is desirable services that meet a real need and provides considerable value, but the client probably does not feel the need to after the existence of those services. So you still need to show these to the customer and make it comprehensible to realize the value of meeting them.

Marketing services Almcodh demand:
When the marketer to serve Mcodh demand demand-driven, you need to build a "uphill your brand brand RAMP" (uphill trademark the term refers to the elements onto the mark through the various stages up to the stage robustness and preference) and to achieve the status of "the first thing that comes to mind top-of-mind awareness "I have buyers, and provide references recommend refer people to you and allows you seize opportunity when it is sudden, without warning Deadline feel the need to have the" elusive time of need: ETON "

Since you can not often predict the emergence of the need for paid off, you have to create yourself or your company in the location of the resort of the first when the emergence of the need really.

This means either that the buyer knows you personally and think you automatically, or that there are references recommendation will advise people to resort to you when consulted.

In the marketing services Almcodh demand should be guided by stages "uphill brand brand RAMP". According to this Almertqy you need to check with potential buyers:
- Recognize: to know and distinguish your company or service, or your knowledge and you are personally discriminated.
- Articulate: understand your customers and connect them to their counterparts the right information what you offer and how they help to solve their problems
- Memorize: entrenched as provided in them so that you achieved the position of "the first thing that comes to mind" when the deadline comes the need arise that can not be predicted.
- Prefer: a preference get the service from your company to all other sources.

In the process of your marketing and selling you will come across from time to time and the other "signs of immediate sales short-term leads" and seek behind the search leader to serve if asked, not by Mcodh you will find the potential client tells you "I'm learning! I have contacted in time! .." Or you say "I was now the most important call you ..".

It is great of course, the occurrence of these opportunities, such as unexpected good news, but should be aware that too many companies demand services Almcodh get disappointed when you find the marketing activity does not generate demand, as it is already generating activity can not demand. It is an activity that generates demand, but demand is expected to attract him, and prepare you to meet the demand, and your situation in an advanced position to ensure a senior customer orientation when you created the application.

Regardless of the "signs of immediate sales," the marketing Almcodh request your efforts will come to fruition with the passage of time. Thus, companies distinctive methodology and persist efficiently to expand their bases of references sponsorship mentors its services, signs of increased sales and instant set automatically by the buyers, and is diligently working on the development of their ability to win deals with the escalation of the development of a growing reputation of the brand through its marketing and sales.

Marketing services, leading to the request:
When the marketer of services leader for the request demand-driving it remains a duty you must also focus and be guided by the stages of advance and consolidation of the mark (RAMP), but should be taking into account the great importance of the relatively stages of R (knowledge and discrimination) and A (absorption and delivery) compared with stage M (robustness or attendance at memory).

We often hear of those who sell services, generating demand for this statement: Only Oouselona decision-makers to the appropriate office holders in the appropriate companies and will see me succeed in convincing the value of what we offer to them whether they needed the capital they have or not present. Will certainly sell them! ..

Through these words we see the reason behind the importance of the larger of the two phases or elements (knowledge and discrimination) and (absorption and delivery). You will be appearing on the radar screen because your potential customers can not purchase that you did not know Bjrdk (knowledge and discrimination Recognition). These potential customers will not buy that did not know how your services can help solve problems Kmchklathm (absorption and delivery Articulation)

Assuming that your customers may understand the potential return on investment as they offer them, and they saw the benefits offered attractive to a reasonable degree, and were convinced that you are able to generate the results that you claim and attentiveness, we can say that you are doing well and is on track.

In the marketing of services leading to the request seems different from your marketing marketing services Almcodh demand. You rely on the letter of marketing steamy tight payment (the preamble of sales "or: to demonstrate" pitching), and the education and persuasion. Yes, you may do so with more tact and sensitivity and the use of rhetoric and strategies very carefully carved. But all this does not come out of a window (the preamble to sell - or demonstrate - pitching)

Does it mean you forget the previous focus in the rest of the elements uphill mark RAMP? Certainly not!

It is true that there are customers you need to Tschanhm years before they accept you and try out what you have, and others of their concerns to distract them from listening and thinking about what you say, but if you can make them keep preserved what they do and they prefer to deal with you and to receive the service you where they need will continue to gain contacts and dealings new with the passage of time.

And of course can earn references recommend but I know that many of the companies that provide services to the leader of this request does not have the references as much as enjoyed by companies that provide services Mcodh demand.

Do you know the difference?
In the end we can say that the fundamental difference between the services Almcodh demand and between services leading to the request is to date the emergence of the need is predictable or stubborn on the detection elusive time of need. In the case of services Almcodh demand you can not decide that by the time the emergence of the need to sync your progress with the potential client and offer your services.

As in the case of services generated the request, the date of the emergence of the need but it is when you apply to your customer potential. Then say: I do not need only to draw the attention to my client and his needs will inevitably see it, and know that my services sufficient to meet that need, and convinced that I am able to provide those services already in place.
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